DeSantis: Unemployment system now up to speed

Server upgrades increase on-line capacity to handle surge of applicants

SKY News
April 08, 2020 - 9:01 am
Florida Governor Ron DeSantis updates on latest coronavirus efforts on March 2, 2020.
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TALLAHASSEE, Fla. — Florida Gov. Ron DeSantis said Monday that the state’s heavily criticized unemployment system should now be able to handle the crush of applicants it is receiving as workers lose their jobs because of the coronavirus outbreak.

He said the computer system’s capacity has been increased to handle 120,000 simultaneous connections, about double the peak usage in recent weeks, and by Tuesday 750 additional state employees will be trained to handle and process phone calls. Private call centers are also being contracted to provide additional service. Last week, 3.8 million calls were made to the department, 50% more than all of last year.

More than 520,000 Floridians have applied for unemployment since March 15, compared to 326,000 in all of last year.

’We are in a position where people have lost their jobs, they are looking for relief and they were having a lot of difficulty,” DeSantis said. “People were on this site and it was timing out. People would go hours and hours upon end and it was totally unacceptable. You have a single mother who no longer has a job, who has to worry about how the rent is going to be paid, how food is going to be put on the table. We want this system to be accessible.”

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